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Dear Valued Customers
Welcome to Brondan, an online store designed to provide European and American consumers with fashionable goods and the highest quality service. Our product categories are mainly household daily necessities, covering clothing, gifts, tools, digital products, decorations and other product series.
We are committed to providing you with the best and highest quality products, guaranteed to meet their needs and keep them satisfied! We have dedicated employees and strategic partners who help us research and create products that bring the greatest value to our customers. We always keep an eye on the latest trends in such products, constantly improving our products and meeting the wishes of our customers first and foremost. Our mission is to bring our customers the best experience using our products in terms of product quality and service quality. The interests of our customers are always our top priority, so we want you to enjoy our products as much as we do them for you.
Since the official launch of Brondan in August 2021, we have sold a wide variety of high-quality goods, and to date, we have delivered products to more than 8,900 customers, and in March 2022, the number of products exceeded 12,000.
After we receive your order, we will send the product to the customer as soon as possible, you don't have to worry about it. You can also get in touch with our customer service.
We do not forget our original intention and take a long-term view. We will continue to enrich our products, continue to control product quality, and achieve customer satisfaction.
Sincerely,
CEO - Jack Lee
Tailai (Hong Kong) E-Commerce Co., Limited
RM4, 16/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONGKOK
KOWLOON
HONG KONG
FAQ
How Do I Cancel An Order?
We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
When Will My Order Ship?
Orders are usually processed and shipped within 3 working days of purchase.
How Long Does Shipping Take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 20 working days. Your tracking number will be updated 3-7 days after your order has been shipped.
IS MY INFORMATION SECURE USING THIS SITE?
Yes, we use the latest technology to ensure your information is secure. To get more information, please read our privacy policy
HOW DO I TELL IF A DRESS IS AVAILABLE?
Unfortunately availability changes by the minute and we are unable to know availability on your dress until you place an order. Once your order is placed, we will either pull your dress from our inventory or anOur employee will call the designer directly to order your dress. We will contact you ASAP to let you know when we can have this dress for you.